Customer Experience in Insurance Insurer Strategies, Plans, and Progress

Recorded At: E-Signature Summit for Insurance Executives 2016

Recorded On: March 10, 2016


  • Mark Breading, Partner, Strategy Meets Action

Many insurers are in fact working on transforming customer engagement. What is the current state of strategies and plans for the range of initiatives that enable improvement in this area? Mark Breading shares recent research on the overall state of customer experience/engagement and shares how e-signatures fit into these initiatives.

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