This case study interview was broadcast at the American Banker DIGITAL BANKING 2022 summit.
The banking industry has immersed itself in a new phase of digital transformation. The increased use of digital channels continues to drive banks and other FIs to improve product origination and digital onboarding capabilities to deliver differentiated best in class customer experiences and enhance operational efficiencies.
In this case study presentation, Ruchi Gupta, Head of Enterprise Digitization at People’s United Bank, shares first-hand perspectives on uncovering opportunities for digitization across business units, the expanded use of e-signatures across the bank and how to work towards a Center of Excellence (CoE) to unlock value across the business.
The discussion provides real world insights into:
- Gaining trust and buy-in from leadership to fast track your e-signature program
- Creating end-to-end digital workflows transforming the banking platform from lending, new account opening to any new transactions
- Best practices for moving beyond your initial deployment and fostering a solution that can grow with you, even in times of greater uncertainty
- Identity verification and authentication considerations to protect every remote transaction and agreement