E-Signatures & Digital Lending: How to Move 99% of Customers off Paper

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Recorded On: Aug 31, 2017


  • David Smith, Vice President, Application Systems, OneMain
  • Mary Ellen Power, VP Marketing, OneSpan

In the sub-prime lending market, speed-to-close determines market share. Join us to learn how an end-to-end digital process with e-signatures transformed OneMain’s lending business – positioning the lender as the largest personal loan company in the U.S. Today, 99% of OneMain’s loans are e-signed, enabling them to be closed and funded significantly faster than on paper.

In this 60-minute presentation, you’ll learn how the company took a phased approach and implemented e-signatures in the call center and online channels, then expanded to the branch network. In 2017, OneMain will complete its e-signature roll-out to 1,700 branches, where the majority of its loans are transacted. Our speakers share firsthand insights and advice on topics like:

  • Top e-signature requirements, such as security, deployment, scalability
  • Best practices for preparing a national roll-out – including working with regulators on a state-by-state basis
  • Designing optimal workflows for remote vs. in-branch transactions
  • Preparing the branch network for e-signature